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Here are some commonly asked questions that I thought we would add. If your question still isn't answered, then simply give us a call or drop us an email!
  • How much are your fees?
  • Our tenants fees are listed on our Tenants Fees page.

  • Do you accept DSS?
  • We will never discriminate with any applications received, however, it is ultimately the Landlord that decides if they wish to Let their property to tenants in hold of DSS/lha. Our property search facility allows you to only find properties with DSS accepted. Failing that check out DSS Move

  • How do I view a property?
  • Most of our properties have virtual tours and can be seen on any web browser or latest smart phones. If you'd like to actually visit the property, call us or email us to arrangea viewing, 7 days a week.

  • What security deposit do I need?
  • The security deposit will vary depending on the property and your circumstances. We publish what security deposit you will require on our property listings.

  • What do you do with the security deposit?
  • We register your security deposit with the DPS, who keep charge of it until the time it needs to be returned.

  • How long does it take to move in?
  • It depends on how long it takes you to return the application form and any supported references required. We aim to have you moved in to the property ASAP.

  • How long are the tenancy agreements for?
  • As a minimum they are 6 months in duration. After this fixed term, you can either renew the agreement or go on a rolling monthly agreement.

  • What are the fees to renew my agreement?
  • We don't charge any fees for renewals. Once you have paid our initial fees then you don't pay again whilst you are at that property.

  • Who do I contact if I have a problem with the property?
  • If the tenancy is on a Let only basis, then please contact the Landlord direct. You will have their contact details in your tenancy pack that you were given when you moved in. If the property is being managed by us, then call us immediately.

  • How much are your fees?
  • All our landlord fees are listed on our website. If you find us cheaper let us know.

  • How long does it take you to market our property?
  • Once we have received all necessary paperwork from you, we will aim to list your property within 48 hours, including all photographic & virtual tour marketing.

  • How long does it take you to let our property?
  • Once it's been published to Zoopla, we aim to let it within 10 days, otherwise, we will cover all fees if not! Based on Tenancy Find service only.

  • We have more than one property, do you offer discounts?
  • Yes, we will. Contact us to discuss.

  • Why should we use you?
  • We believe we offer an outstanding service and you get more for your money. All landlords also receive 12 months FREE access to Perkbox. So you save even more!

  • I already have gas certificates and EPC. Do you offer a reduced fee?
  • Yes, we will. Depending on what certificates you have in place, we are more than happy to reduce our fees.

  • Which areas do you cover?
  • At present, only Telford & Wrekin borough.

  • Do you provide individual services only?
  • Yes we do. View our landlord services pages for details and fees.

  • We see you are online only, can we visit you to have a chat?
  • Yes of course. We encourage all our landlords to see us face to face. Afterall, you need to trust us with your investment.

  • We want to transfer our property management from an existing agency to you. Will you help?
  • Yes we can, and in certain circumstances, will even pay any exit fees from your current agent. We will oversee the whole process with the agency and ensure that the tenant is also informed.

  • I know a few landlords, do you offer some incentive if I tell them about your services?
  • Yes. For each referral we receive and they succesfuly take out a contract with us, we will pay £50.


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